Privacy Policy

Chaudhari Law Publishers ("we," "us," "our"), operating the website chaudharilawpublishers.org ("Website"), is committed to protecting the privacy of our customers. This Privacy Policy explains how we collect, use, store, and protect your personal information when you use our Website to purchase books.

This Policy is published in accordance with the Digital Personal Data Protection Act, 2023, the Information Technology Act, 2000, and the rules made thereunder, including the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011.

1. Information We Collect

When you visit or place an order on our Website, we may collect:

• Personal identification information: Name, email address, phone number, billing and shipping address.
• Order information: Books purchased, order history, transaction value.
• Payment information: Payment is processed through secure third-party payment gateways. We do not store your card, UPI, or net-banking credentials on our servers; these are handled directly by our payment processor in compliance with RBI and PCI-DSS guidelines.
• Technical information: IP address, browser type, device information, and cookies used to operate and improve the Website.
• Communications: Any correspondence you send us via email or contact forms, including return/exchange requests.

2. How We Use Your Information

We use the information collected to:

• Process and fulfil your orders, including quality checks prior to dispatch.
• Communicate with you regarding order confirmation, shipping updates, and delivery.
• Process return/exchange requests raised under our Returns & Refunds Policy.
• Respond to customer service inquiries and complaints.
• Improve our Website, products, and customer experience.
• Comply with applicable legal and regulatory requirements.

We do not sell or rent your personal information to third parties.

3. Sharing of Information

We may share your information with:

• Logistics/courier partners: to enable delivery of your order.
• Payment gateway providers: to process your online payment securely.
• Government or regulatory authorities: where required by law.

4. Data Retention & Security

We retain your personal information for as long as necessary to fulfil order processing, dispute resolution, and compliance with applicable tax, accounting, and consumer protection laws.

We implement reasonable security practices and procedures, including access controls and secure data storage, to protect your personal information against unauthorized access, alteration, disclosure, or destruction.

5. Grievance Officer & Contact Us

In accordance with the Information Technology Act, 2000 and rules made thereunder, the details of the Grievance Officer are: